Service Manager

**Job Description**
**Job Title:** **Service Manager**
**Location:** Raipur, Chhattisgarh
**Salary:** 30,000 – 40,000 per month
**Job Type:** Full-time

**Job Summary**

We are looking for an experienced and result-oriented **Service Manager** to lead after-sales service operations, manage field service teams, ensure timely resolution of customer complaints, and drive customer satisfaction and business growth.

**Key Responsibilities**

• **Manage** end-to-end after-sales service operations.
• **Lead and supervise** service engineers and technicians.
• **Plan manpower** for installations, breakdowns, preventive maintenance, and service activities.
• **Monitor** service schedules and ensure timely closure of customer complaints.
• **Handle** customer escalations and maintain strong client relationships.
• **Coordinate** with production, stores, sales, and dispatch teams.
• **Maintain** MIS reports, service records, warranty documentation, and related reports.
• **Track** key performance indicators (KPIs), response time, turnaround time (TAT), and customer satisfaction.
• **Support** Annual Maintenance Contracts (AMC), spare parts sales, and service business development initiatives.

**Required Skills**

• **Leadership and team management**
• **Customer relationship management**
• **Proficiency in MS Excel, MS Office, and Email Communication**
• **Strong planning, coordination, and problem-solving skills**
• **Knowledge of transformers, diesel engines, DG sets, or industrial equipment** will be an mandatory.

**Qualification & Experience**

• **Diploma / B.E. / B.Tech** in Mechanical, Electrical, Automobile, or a related discipline.
• **5–8 years of relevant experience** in service operations or after-sales service management.

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person